Central Community College — Grand Island, NE

• Install, patch, troubleshoot, repair, and replace end-user technology including desktops, laptops, AV equipment, digital signage, and telepresence systems.
• Administer Operating System Deployment (OSD), system imaging, and software distribution across college devices.
• Provide Tier 2–3 technical support for Windows systems, Microsoft 365, networking, audiovisual systems, and classroom technology.
• Maintain accurate electronic inventory and configuration records for college-wide IT assets.
• Provide onboarding, technical training, and ongoing support for faculty, staff, and students.

Central Community College — Grand Island, NE

• Assisted senior IT staff with installation, setup, and troubleshooting of computers, peripherals, and classroom technology.
• Supported daily IT operations by responding to assigned tickets and documenting completed work.
• Helped with device preparation including imaging assistance, software installs, and equipment staging.
• Learned escalation procedures, service desk operations, and structured ticket workflows.