Key Accomplishments

• Assisted with Windows 10/11 OS deployment across college-wide devices using OSD processes, ensuring consistent and repeatable builds.
• Executed system imaging workflows to capture, store, and apply standardized OS images, significantly reducing deployment time per device.
• Performed software installation and staging — including Microsoft 365, security agents, and classroom-specific applications — prior to device deployment.
• Configured endpoint settings including network profiles, power policies, and domain joins to align with institutional IT standards.
• Conducted hardware lifecycle management: receiving new equipment, staging for deployment, and retiring end-of-life assets.
• Performed post-deployment troubleshooting including driver issues, software conflicts, and network connectivity problems.